XBox Cord safety alert

cashpath · #1 (**permalink**) 02-22-2005

It has come to the attention of Microsoft that a problem with certain power cords on up to 14 million XBox units may be a potential fire hazard. Microsoft are willing to replace any unsafe power cord, which will only affect Xbox's bought before October 23, 2003. You can find out whether your XBox is one of those affected by visiting the Microsoft XBox website.

Duke Raoul · #2 (**permalink**) 02-22-2005

Xbox has set up a number for customers to call if they want a replacement power cord. The number is 866-271-0450.

#3 (**permalink**) 02-22-2005

It's a good thing that Microsoft follows up on these. I've never known another game system to do that, if they even had problems that is. Thanks for the info Cash!!

Duke Raoul · #4 (**permalink**) 02-22-2005

Quote:

Originally Posted by Swoosh76

It's a good thing that Microsoft follows up on these.

Swoosh, you are getting one of my canned responses for your feedback:

Dear Customer,

Thank you for your interest in Microsoft products.

We welcome our customers' comments and feedback regarding your online shopping experience and our products. It was most pleasing to learn that our customer service and replacement policy has met your satisfaction. We continuously strive to improve our products, services and our customers’ experience. Your comments are extremely helpful in achieving this goal.

Thank you for shopping Microsoft and have a great day!